Technology Solutions That Increase Customer Retention Rates

Connextions believes customer retention begins during the acquisition process and is reinforced through every touch point during the customer life cycle.

Our pro-active and reactive retention capabilities – delivered through our bConnected technology platform – consist of highly systemized and personalized tactics that increase retention rates and improve customer loyalty.

bConnected’s retention-based solutions include:

• Save Desk – Reactive support to triage, educate departing customers and gain valuable insight into why members disenroll
• Customer Churn Analysis – Customer segmentation and predictive analysis of flight risk at each stage of the life cycle
• Retention Strategy Development – Calendarized system of retention management
• At-Risk Outreach – Designed to positively influence high-value customers to reinforce value and sustain loyalty
• Retention Reporting – Customer insights and benchmarking to address core disenrollment issues
• Incentives – Reward positive behavior and customer referrals